Eligible purchases may be returned within 30 days from the recorded delivery date, subject to the conditions below.
Eligibility for Returns
- The item must be unused, undamaged, and in the condition in which it was received.
- Original packaging, tags, manuals, accessories, and included parts must be retained where applicable.
- Custom-made, personalized, perishable, hygiene-sensitive, final-sale, or otherwise non-returnable items are excluded when clearly identified before purchase and where permitted by law.
How to Start a Return
Contact support with the order number, item, reason for return, and supporting photographs when the item is damaged, defective, or incorrect. Wait for return instructions before sending anything.
Return Shipping Costs
We provide return shipping when the confirmed item is damaged, defective, or incorrect. For an eligible preference return, the customer is normally responsible for return shipping.
Exchanges
Direct exchanges for a different product or option are not guaranteed. When an item is confirmed damaged, defective, or incorrect, we will explain the available replacement or refund remedy. For preference changes, an eligible item may be returned and a new order placed separately.
Refunds
After an eligible return is received and inspected, an approved refund is issued to the original payment method. Please allow up to 10 business days after approval for processing; the payment provider may require additional posting time.
Rejected Returns
A return that does not meet the published eligibility requirements may be refused or sent back. We will explain the reason and any applicable shipping responsibility.
Lost or Stolen Packages
For a package marked delivered but not received, contact us promptly and check the delivery address and surrounding delivery area. We will provide available carrier information and assist with an eligible claim; the carrier investigation determines the available outcome.
Need Help?
Use the verified Contact Information shown directly below and include the order number whenever the request concerns an existing purchase.
Contact Information
Business Name: Balleruss
Phone: +1 (940) 276–7318
Email: support@balleruss.com
Address: 1337 Redbud Ct, Woodbridge Virginia 22191, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Saturday–Sunday: Closed